All business relationships between thie studios – hereinafter referred to as vendor – and the orderer – hereinafter referred to as buyer – shall exclusively be subject to the following General Terms and Conditions in the version which has been valid at the time of placing the order by the buyer.
Any deviating terms and conditions of the buyer do not apply, unless the vendor has expressly agreed to their validity in writing.
2. Conclusion of the contract
The presentation of the goods in the online shop of the vendor does not constitute a binding offer for the conclusion of a contract. It rather constitutes a non-binding invitation to the buyer to submit an offer to buy to the vendor.
An offer to buy is submitted by the buyer to the vendor by an order of the goods displayed in the online shop of the vendor.
An order of the goods presented in the online shop comprises the following steps:
a) Selection of the desired goods by clicking on the respective product.
b) Adding the goods to the cart by clicking the button “Add to basket”.
c) Examination of the chosen goods in the cart by clicking the button “View basket”.
d) Transfer to the shipping and payment process by confirmation of acknowledgement of the General Terms and Conditions, the right of withdrawal and the data protection policy of the vendor and by clicking the button “Checkout”.
e) Entry of the shipping and payment details and confirmation of these by clicking the button “Proceed/Place order”.
f) Examination of the shipping and payment details and the order.
g) Legally binding submission of the order implying an obligation to pay by clicking the button “confirm”.
The trader shall ensure that the consumer, when placing his order, explicitly acknowledges that the order implies an obligation to pay. If placing an order entails activating a button or a similar function, the button or similar function shall be labeled in an easily legible manner only with the words “order with obligation to pay” or a corresponding unambiguous formulation indicating that placing the order entails an obligation to pay the trader. If the trader has not complied with this subparagraph, the consumer shall not be bound by the contract or order.
The buyer can correct input errors at any time and at the latest before sending off the binding order by clicking on the “Back” button of the internet browser in order to get back to the page where the details of the buyer were given and can be corrected. The buyer can cancel the order process at any time by shutting down the internet browser.
When the buyer places an order with the vendor, he immediately receives a confirmation of the order via e-mail.
The confirmation of the order does not constitute an acceptance by the vendor of the offer to buy, but a notification to the buyer, which confirms the receipt and the precise scope of the order to the buyer.
An effective sales contract between the buyer and the vendor only materializes when the buyer receives from the vendor – in addition to the confirmation of the order – a further contract note via e-mail.
The buyer receives a contract note within a processing time of 48 hours after confirmation of the order, if the ordered goods are in stock and available for delivery.
If the ordered goods cannot be delivered on time or at all, the vendor informs the buyer of this within 48 hours after the confirmation of order.
If the ordered goods cannot be delivered on time, the buyer may choose to wait for the ordered goods or decide to cancel the order.
If the goods cannot be delivered at all, the vendor rescind from an order confirmation. A contract does not materialize in this case. Payments already rendered by the buyer will be reimbursed immediately.
3. Right of withdrawal
Information concerning right of withdrawal:
You can revoke the contractual agreement in writing (e.g. letter or e-mail) within 14 days without statement of reasons. The time limit for revocation is fourteen days from the day on which you or a third party who is not the shipping company took possession of the ordered goods.
The notice of withdrawal must be sent to:
Kieler Strasse 18
You may use this model withdrawal form for this purpose; however, this is not mandatory. To observe the revocation deadline, it shall be sufficient to send the notice regarding the exercise of the right of withdrawal before expiration of the revocation deadline.
Consequences of revocation
Upon your revocation of this agreement, we shall refund all payments received from you including shipping costs (except for any additional costs incurred due to your choice of a shipping method other than the standard, most economical delivery option offered by us) immediately and no later than 14 days after the day we received your notice of revocation of this agreement. For this refund, we shall use the same payment method used by you in the original transaction, unless expressly agreed upon otherwise; under no circumstances will you incur any fees as a result of this refund. We can refuse a refund until we have received the returned merchandise or until you have provided proof of return of the merchandise, whichever occurs first. You must return or hand over the ordered goods immediately, in perfect condition and no later than within fourteen days appointed from the day you informed us. The deadline shall be met if you send the ordered goods before the expiration of the deadline.
You shall bear the immediate costs for the return of the goods.
You shall only be liable to compensate for any loss of value of the goods, if this loss of value was due to a handling of the goods not necessary for testing the quality, characteristics, and manner of functioning of the goods.
End of the information about right of revocation.
4. Storage of the contract text
The vendor stores the order of the buyer with the order data provided by the buyer. Additionally, the vendor stores the contract note with the General Terms and Conditions included in the contract.
The buyer can save and print the order and contract confirmation sent to him by the vendor via e-mail. The buyer can click on, save and print the General Terms and Conditions during or immediately after the order process.
5. Conditions of payment
The buyer can pay for the order by PayPal or advance payment. Any other means of payment is only possible after an express agreement with the vendor in writing.
6. Delivery / Shipping costs
Shipping of the ordered goods is performed by the vendor via DHL.
The delivery of the goods will take place to the delivery address provided by the buyer.
After order confirmation the delivery takes place:
to addresses in Germany within 2–4 days,
to addresses in other European states within 3 – 7 days,
The delivery timeframes are merely indicative guidelines provided by the deliverer (DHL) and do not constitute binding delivery dates.
The buyer has to pay the following additional shipping costs:
for insured deliveries to Germany 5,- €,
for uninsured deliveries to Germany 2,50€,
for deliveries to EU European states 15,- €.
For deliveries to countries other than Germany, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer. Failure to pay these costs will result in the package being returned to sender. All costs incurred by the vendor for the package’s return shipment will be deducted from the total amount refunded.
Items will be shipped from Hamburg, Germany with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.
The goods ordered by the buyer are insured up to a value of 500 € by the vendor, if insured shipment is chosen.
By submitting the order, the customer agrees that the e-mail address or the telephone number is passed to DHL (Deutsche Post AG, Charles-de-Gaulle-Straße 20, 53113 Bonn), so that the parcel service is able to get in contact before the delivery of the goods for the purpose of adjusting a delivery date by e-mail or telephone or to send the status/tracking information of the delivery via e-mail. The consent can be revoked in this regard at any time.
All prices quoted in the online shop of the vendor include the statutory value added tax applicable at the time.
8. Reservation of proprietary rights
The goods remain the property of the vendor until the payment is made in full.
9. Set off / withhold
The purchaser is entitled to offset only insofar as the purchaser’s claim is undisputed, disputed but ready for decision or assessed in a legally binding judgment. The customer shall be entitled to enforce a right of retention only against counter-claims under the same contract.
10. Warranty rights / Costs for returning goods of withdrawal
The statutory warranty rights shall be valid.
If the buyer uses his right of withdrawal, he has to bear the costs of reconsignment, if the delivered goods correspond to the ordered goods and if the price of the goods to be returned does not exceed the amount of 40 € or if, in case of a higher value of the product, the buyer has at the time of the withdrawal not performed the return service or the contractually agreed partial payment. Otherwise the reshipment is exempt from charges for the buyer, provided he resides in Germany. Buyers residing outside Germany have to bear the costs of reconsignment.
11. Data protection
The vendor uses the customer’s data in accordance with his data privacy statement.
The contract language is German.
13. Applicable Law
The contractual relationship between the vendor and the buyer shall be governed by the law of the German Federal Republic to the exclusion of the provisions of the UN Convention on Contracts for the International Sale of Goods. Excluded from the choice of law are the strict stipulations of the customer protection law of the country, where the customer has his habitual residence.
Place of jurisdiction for all disputes arising from the contractual relationship between the vendor and the buyer is the seat of the vendor, in as far as the buyer is a merchant, a legal person under public law or special fund under public law.
14. Severability clause
Should one or more of these General Terms and Conditions be or become invalid, this does not affect the validity of the remaining provisions of the General Terms and Conditions.